Your Wallet Data and Local Rules
We collect the details you type when you open an account: your name, mobile number, date of birth and the bKash, Nagad or Rocket number you want to pay from. Every deposit and withdrawal reference sits alongside that record, so our team can match a transfer
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to the right account when a payment drags. We also keep login history, device type and IP address. That is how we spot a session that does not look like you. We use this data to verify your account, run wallet checks, answer support tickets and
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keep the records local rules expect from us. We do not sell it. Payment matching is shared with the mobile wallet operator and bank involved in the transfer, and hosting or messaging providers handle it only on our instructions. Where we ask for documents before a
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withdrawal, those files are stored separately and seen only by the team that checks them. How long we keep a record depends on what it is. Transaction and verification entries stay for the period local rules require, then get deleted or anonymised. Everything else goes when
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your account closes and no open query remains. Because rules differ between jurisdictions, what we hold and how long we hold it depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.